Cancellation & Refund Policy
Last Updated: October 2026
1. Nature of the Service
Album.li delivers immediate digital provisioning of cloud storage, byte-range audio streaming, and CDN hosting upon payment. Because digital server resources are committed instantly upon plan activation, our refund policies are outlined below.
2. 48-Hour Refund Window
If you experience technical issues that prevent you from publishing or displaying your album, or if you made an accidental duplicate payment, you are eligible for a 100% full refund within 48 hours of the transaction date.
To request a refund, email [email protected] with your transaction ID and account email.
3. Non-Refundable Circumstances
Refunds are not granted in cases where:
- The refund request is submitted after 48 hours from the initial payment timestamp.
- An album is taken down due to violations of our Content Policy (e.g., copyright piracy, prohibited content).
- Your event has concluded and the hosting service was actively consumed.
4. Refund Processing Time
Approved refunds are credited back to the original payment source (credit/debit card, UPI, or PayPal wallet) within 5 to 7 business days depending on your bank's clearance schedule.